Control Laser Corporation has listened to your feedback and is now providing all new machines with the industry’s only Two-Year Production First Warranty™ Plan! Our customer service is dedicated to meeting your needs and surpassing your expectations. We are laser focused on customer service!
PM – Preventative Maintenance
The advantages of proper equipment maintenance are increasing equipment up time, enhancing running efficiency, reducing overall cost and improving lifespan and value of equipment.
If you do not have an experienced laser technician to do the radiation safe maintenance jobs, CLC offers you an annual, or biannual even up to quarterly, PM plan which includes the following services:
- Check and, or, Replace Desiccant Pack in laser source if applicable
- Inspect and Clean Flat Field Lens, Galvo Mirrors and, or, Beam Collimator
- Inspect and Clean Chiller Filter and Water Circulation System, flush if necessary
- Check and Adjust output power of Laser Rail, RF Driver output
- Check current command and current feedback
- Check and Optimize Diode Temperature
- Computer Maintenance
- Check an, or, Replace Fume Extractor HEPA filter if applicable
- Basic Workstation Maintenance, basic maintenance “Refresher” Training
Any problems detected with the Laser system during the inspection process of the PM visit will be documented along with the suggested corrective action. The Field Service Engineer will be available to order and install any necessary parts*.
All PM visits must be scheduled with CLC no less than three weeks prior to the requested service date. All service calls should be done between working hours** of 8am and 5pm Monday through Friday unless previously arranged with CLC.
*Parts are not included in the Preventative Maintenance Package
**Additional fees may apply for service between 5pm and 8am.
PAA – Priority Assurance Agreement
To provide quick support to customers who run 24 hour continuous production with multiple CLC lasers, CLC has designed the 24-48 hour priority assurance service plan. We aim to reduce production down time as much as possible to keep your business running at full speed.
- Guaranteed 24-48 hour service progam to avoid delays due to complex purchasing procedures
- All parts are assembly tested, packaged, and ready to ship within 24-48 hours of diagnosis.
- Eliminate customer backup machine stocking and cash flow planning issues
- 10% off any parts or services not included in agreement
- 10% off new laser equipment purchased while in the program
- Special 24/7 phone number to bypass the service queue for immediate service and attention
Extended Warranty
The standard warranty period for CLC equipment is “2 years of warranted working hours, whichever comes first”. If running 8 working hours a day, the laser source and other key components will perform well for two years or more. Beyond the standard warranty period, we offer the extended warranty plan.
The benefit of purchasing this plan is to shorten your production down time by skipping the on-call service deal negotiation and payment arrangement procedure, which enables better and more even arrangement of your businesses cash flow
We set and adjust a fair price based on the complexity and customization level of the equipment and service statistic records. Coverage includes every type of laser source, motion control module, and other necessary components.
Limited Warranty Policy
General: Control Laser Corporation (“CLC”) warrants to the original owner (the “Customer”) of the laser equipment and any other customized system manufactured or supplied by CLC (the “Products”) that, during the applicable Warranty Period, the Products will be free from defects in materials and workmanship as described in its specification, under the normal use for which they were designed.
Warranty Period:
The limited warranty lasts the number of months stated at the quotation or the warranted working hours defined in Products’ Data sheet, whichever occurs first. It begins on the date that the Product is shipped to the Customer, through CLC’s shipping agent service or by Customer appointed carrier. It extends only to the Customer, and terminates automatically upon the earlier of (i) the Customer’s transfer of ownership or possession of the Products to another person or entity, or (ii) the end of the applicable Warranty Period. Any warranty serviced Products or components lasts 90 days of the same defects.
Coverage Exclusion:
The limited warranty excludes and does not cover defects or damage resulting from any of the following: (i) failure to provide a suitable installation and operating environment for the System, (ii) use of the System for purposes other than that for which it was designed, (iii) unauthorized attachments, modification, misuse or mishandling, disassembly or opening, neglect, or damage from accident (Determination of abuse, negligence, neglect, or misuse is solely at the discretion of CLC), (iv) failure to follow information and precautions contained in the Products user’s manual, (v) incompatibility of any third-party software used in connection with the Product, (vi) improper shipment conducted by the Customer, or relocation of the Product by the Customer after onsite installation, or (vii) tampering with non-user serviceable components.
Warranty Service:
If any failure to conform to the warranty appears within the Warranty Period, Customer shall provide the written notice of such nonconformity, CLC will respond the claim within 24-48 hours after CLC determines that whether the Products has been affected and the conditions of the Limited Warranty are satisfied. CLC will, at its sole option and discretion, (i) repair the affected product with new or refurbished parts in-house at no labor and parts charge, the Customer shall request an RMA (Return Material Authorization) number from CLC and proceed to return the affected component or Products to the address published at CLC’s official website; or (ii) provide a replacement if CLC cannot repair the affected Products within a reasonable amount of time. CLC will be responsible for sending the repaired and/or replacement of affected parts to the Customer via ground shipment unless if the Customer agrees to pay for overnight shipment expenses. (iii) CLC’s warranty obligation is limited to serving the Products and replacing affected parts free of charge when the Products returned to the factory. If it is deemed impractical to return Products to the factory, the Customer may request the dispatch of a CLC field service representative, then travel, lodge and the expenses of gaining access to the Products, disassembly, and transportation of the Products or parts from and to the place of repair shall be for the account of the Customer.
Limitations of Liability:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF CLC, AND THE EXCLUSIVE AND SOLE REMEDY OF THE CUSTOMER, FOR ALL CLAIMS, LOSSESS AND DAMAGES OF ANY NATURE RELATED TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY CAUSE OF ACTION BASED ON WARRATNY, CONTRACT, TORT, STRICT LIABILITY, PATENT OR COPYRIGHT INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY, WILL BE LIMITED TO THE REMEDIIES SET FORTH IN THIS LIMITED WARRATNY. IN NO EVENT WILL THE CUMLATIVE LIABILITY OF CLC EXCEED THE PURHCASE PRICE PAID BY THE CUSTOMER FOR THE PRODUCTS.
No Other Warranties:
EXCEPT FOR THE LIMITED WARRANTIES EXPRESSLY SET FORTH ABOVE, CLC SPECIFICALLY DISCLAIMS NO ANY AND ALL OTHER WARRANTIES AND REPRESENTATIONS TO THE CUSTOMER, INCLUDING WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES, SUCH AS FREEDOM FROM INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Legal Rights:
The Limited Warranty grants the Customer specific legal rights. The Customer may also have other legal rights, which vary from state to state or foreign territories. Because some states or foreign territories do not permit certain exclusions or warranty disclaimers, limitations on the Period of an implied warranty, or limitation of liability for consequential or incidental damages some or all of the disclaimers or limitations set forth above may not apply. If any provision of this Limited Warranty is held to be unenforceable, the validity, legality, and enforceability of the remaining provisions will be in no way affected or impaired.
